Please note that we do not refund your original shipping cost and if items were eligible for free shipping, we reserve the right to deduct our shipping costs from any refund due. Please do not ship any items for return without contacting us first. When you send your item, please include your contact details, order number and whether you would like a refund or store credit. Once received, we will process your refund or store credit. Returns are to be shipped at your expense (unless products are faulty) and must be done so with a signature required as we are not responsible for any returned items lost in the post. Please contact us to arrange any returns. There are no refunds or store credit given on sale items except as required by the Consumer Guarantees Act. If a product doesn't fit when it arrives, you are welcome to return it under this returns policy as long as it meets the requirements above. Please check sizing charts before ordering clothing, and if in doubt email we can advise on measurements and help you decide. Swimwear can only be returned if the hygiene sticker is still in tact and has only been tried on with underwear. Love Luna, My Cup and sanitary pad products are all final sale only due to the nature of the products. We cannot accept returns where the original packaging is damaged or tags/labels have been removed. We want you to be 100% happy with your purchase, therefore we offer a refund or store credit on full price purchases within 10 days of receiving them.Īny items returned must be unwashed, unworn, unused and in their original packaging in the same saleable condition they were sent to you in. If products do arrive with any soft plastics, please recycle these if possible. We use paper tape which can be recycled/composted. We use compostable bags which are 100% made from plants and can be composted at home. Please remove all courier ticket labels and the non-toxic adhesive glue strip prior to composting. You can read more information about the compostable bags here. Our packages are shipped as plastic free as possible. Once we've shipped, you’re at the mercy of the courier! However, we do aim for 1 – 2 days delivery within NZ once shipped (rural delivery can take longer). International If you would like to place an order for international delivery, please email with your order and we will send you a quote for shipping. Please select pick up at the checkout and you will receive an email notification when your order is ready for collection. Pick Ups We allow pick ups from our Warehouse at 20C Lake Road, Frankton, Hamilton Monday to Friday 9am to 5pm. We are unable too change or add to orders once placed so please check your cart carefully to ensure it is correct. This is irrespective of whether you have paid multiple times for shipping. If you place multiple orders, we reserve the right to combine the orders when shipping in order to save on wastage. Flat rate of $7.50 for orders $119.99 and under. Domestic - within NZ Free NZ shipping on all orders $120 and over.
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